Frequently Asked Questions

Yes. Playing on our platform at https://thescratchify.com/ is completely free.

The prizes are real, but we never charge — and will never charge — any fee to participate in scratch card games.

You may choose to upgrade to a Premium account, but this is completely optional. Premium members receive additional benefits, such as more support options, lower withdrawal thresholds, and priority access to tasks that can reward additional free scratch cards.

Premium membership is optional and is not required to play.

You can request a withdrawal from the Withdraw section of your account once you reach the required withdrawal threshold.

Premium members have a lower withdrawal threshold and normally do not need to complete an additional verification process because their account information has already been verified.

Standard users who reach the withdrawal threshold may be asked to complete an additional verification form before their withdrawal can be processed.

We offer several support options.

Premium members can contact us by email, phone, WhatsApp, live chat, or through our support request form.

Standard users currently have access to our FAQ section and AI-powered support chat.

Free scratch cards are awarded every day.

After using your daily scratch card, you may also earn additional free scratch cards by completing available tasks on the platform.

You can manage your notification preferences in the Notifications section of your account.

You can choose how and when you would like to receive notifications about available scratch cards.

Email notifications are available for free. SMS notifications are currently available exclusively to Premium members.

Scratchify offers a monthly grand prize of up to $10,000 USD, as well as many smaller prizes.

The amount you can win depends on the scratch card and the symbols revealed during the game.

Yes.

Every eligible user who wins a prize, meets the withdrawal requirements, and successfully completes any required verification process can request a payout.

Scratchify operates through a legally registered business, and eligible winnings are paid in accordance with our platform rules and applicable terms and conditions.

Scratchify is completely free to play, so you do not purchase scratch cards.

Instead, you can complete simple tasks and activities available on the platform to earn additional free scratch cards and play for real prizes.

We do not charge users for additional scratch cards or for participating in scratch card games.

Each user may have only one Scratchify account.

If our security systems detect multiple accounts associated with the same user, device, email address, or other identifying account information, those accounts may be restricted or suspended.

This policy helps us keep the platform fair and ensures that all players have an equal opportunity to participate and win.

We use multiple security and fraud-prevention measures to protect the integrity of the platform.

Premium withdrawals receive priority processing and are typically processed as quickly as possible, often within minutes after a valid withdrawal request is submitted.

Standard withdrawals may take anywhere from several days to approximately two weeks, depending on the number of withdrawal requests currently being processed and whether additional verification is required.

Premium members also benefit from a lower withdrawal threshold:

• Premium account: $20 minimum withdrawal
• Standard account: $100 minimum withdrawal

More than 1,000 players have already upgraded to Premium to access additional benefits available on the platform.

No. A Premium account is never required to win, and Premium membership does not increase your odds of winning.

Premium membership simply provides additional benefits, including expanded support options, priority access to additional tasks, lower withdrawal thresholds, and faster withdrawal processing.

Premium withdrawal requests are processed before Standard requests. Because of this, Premium withdrawals are typically processed within minutes, while Standard withdrawals may take up to several business days, depending on the current number of requests.

Premium also includes several other benefits designed to make using Scratchify faster and more convenient.

You can earn additional free scratch cards by completing tasks available on the platform.

Premium members receive priority access to additional tasks, which means they are placed ahead of Standard users when new tasks become available.

There is no fixed limit on how many additional tasks you can complete, as long as our partners continue to provide available tasks.

Completing these tasks allows you to earn additional scratch cards without purchasing them.

Verification helps us confirm that you are a real person and that you are using only one Scratchify account.

Because our scratch cards are provided for free, creating multiple accounts could unfairly increase a user's opportunities to receive scratch cards and prizes.

To keep the platform fair for everyone, we take account verification and fraud prevention very seriously.

Important: You may never create a new Scratchify account unless your previous account has been permanently deleted. If our systems detect multiple accounts belonging to the same person, all associated accounts may be suspended or permanently blocked.

For standard account verification, we generally do not require you to submit copies of personal identification documents such as your ID card, passport, or driver's license.

We may instead require a verification photo or video to confirm that you are a real person and that the account belongs to you.

For the $10,000 Grand Prize or certain higher-value withdrawals, additional verification may sometimes be required depending on your state of residence and applicable legal or payment requirements.

If additional verification is necessary, our support team will contact you by email and provide instructions.

We currently support several withdrawal methods, which may include:

• Amazon Gift Cards
• PayPal
• Cryptocurrency

Available withdrawal methods may vary depending on your state of residence and applicable restrictions.

In some states, cryptocurrency withdrawals may not be available. In those cases, we may also offer alternative withdrawal methods, including a bank transfer.

The withdrawal options currently available to you will be displayed when you request a payout.

Yes. Scratchify is available only to adults who are at least 18 years old.

Users who do not meet the minimum age requirement are not permitted to create an account or participate in Scratchify games.

Scratchify is currently available only in the United States.

Availability may vary by state. Certain states may be temporarily or permanently restricted depending on applicable laws, regulations, or changes in the legal environment.

If Scratchify is not currently available in your state, access to certain features may be limited.

Yes. Scratchify is currently available as a web application and can be used directly from your smartphone's web browser.

You can access your account, play scratch card games, complete tasks, and manage your winnings from a compatible mobile device.

We also plan to make Scratchify available as a dedicated mobile application in the future.

If you lose access to your account, you can use the Forgot Password option on the login page.

We will send you an email or SMS with instructions and a secure link that allows you to create a new password.

If you are still unable to access your account after resetting your password, please contact the appropriate support channel available for your account.

Your account may be temporarily restricted if our security systems detect activity that may violate our rules or compromise the fairness or security of the platform.

This may include, but is not limited to:

• Using unauthorized software, scripts, bots, or automation tools
• Attempting to reverse engineer or manipulate the platform
• Creating or operating more than one account
• Attempting to bypass platform security measures
• Engaging in fraudulent, abusive, or otherwise prohibited activity

Some restrictions may be applied automatically by our security systems while the activity is reviewed.

Yes. You can cancel your Premium membership at any time.

Premium membership is completely optional and is not required to play Scratchify or win prizes.

Cancellation will prevent future renewals in accordance with the terms of your Premium subscription.

Your Premium benefits become available after your Premium membership has been successfully activated.

If you experience any problems with your Premium account after activation, you can contact our Premium support team at hello@thescratchify.com.

Important: This email address is reserved for Premium members. Messages sent from an email address that is not associated with an active Premium account may not be recognized by our system or processed through the Premium support channel.

Depending on your state of residence, payment method, and applicable regulations, taxes or payment processing fees may apply to your withdrawal.

Any applicable fees or deductions will be shown as part of your withdrawal details whenever possible.

Payment processor fees are generally only a small percentage of the withdrawal amount, although the exact amount may vary depending on the selected payment method.

You are responsible for any taxes that may apply to your winnings under federal, state, or local law.

The $10,000 Grand Prize is revealed automatically when the winning scratch card is played.

If you reveal the Grand Prize, you will see a special Golden Scratch Card notification together with a special winning animation indicating that you are the monthly Grand Prize winner.

For security and compliance reasons, the Grand Prize may be paid only through selected payment methods, such as PayPal or bank transfer. Amazon Gift Cards are not available as a payment method for the $10,000 Grand Prize.

After you win the Grand Prize, our team will contact you by email within 24 hours, even if you have not yet submitted a withdrawal request.

Important: Official Scratchify emails are sent from an address using our @thescratchify.com domain. If someone contacts you from another domain claiming to represent Scratchify, do not provide personal information or payment details.

You may keep your winnings in your Scratchify account or request a withdrawal.

Grand Prize withdrawals for Standard users are processed within a maximum of 7 business days after all required verification has been successfully completed.

For Premium members, eligible Grand Prize withdrawals are prioritized and are generally processed within the same business day after all required verification has been completed.

Our app is always free. We do not charge for new scratch cards or for increasing your chances of winning, and we never will.

You receive scratch cards by completing simple online tasks. When you complete a task, we receive payment from our partner. That payment helps create the prize pool.

For example, a partner may ask you to log in to their website. You log in, receive a free scratch card, and have a chance to win real prizes. The partner who requested the task covers the cost of the scratch card. That is why completing tasks properly is so important.

Every user is treated equally and has the same chance of winning smaller prizes and the top prize. Our mission is to always offer a free way to play, never charge for increased chances of winning, and provide great entertainment with real prizes.